arena99 Privacy Policy

This page describes what we collect when you use arena99 and how we keep that data protected. We take your privacy seriously and apply consistent data-handling practices across our live-dealer studios, sportsbook, slot games, and account management systems. Our policy is transparent: we tell you what we collect, why we collect it, and who may access it.

We operate arena99 in jurisdictions where our services are permitted by local law. Your data is processed in accordance with applicable regulations and our own internal standards. If you have questions about how we handle your information, our support team can explain our practices in detail. This policy applies to all account holders and visitors to our platform, whether you access arena99 from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported regions.

Below, we outline our data collection, storage, processing, and your rights regarding your personal information.

What Data We Collect at arena99

When you open an account at arena99, we collect your name, date of birth, email address, phone number, and residential address. We also collect identity documents (national ID, passport) for verification purposes. This information is mandatory for account creation and compliance with our regulatory obligations.

During active play at arena99, we record your game activity—which tables you join, which slots you play, betting patterns, and session duration. We collect transaction records: deposits, withdrawals, and internal transfers between games. We also log your IP address, device type, browser information, and general location (country or city level) to detect fraud and maintain account security.

We collect payment information tied to your preferred funding methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details (mobile banking, local payment, online payment, e-wallet). We do not store full credit card numbers; payment processors handle sensitive card data on their own secure servers. We retain only transaction references and confirmation codes.

How We Use Your Data

We use your information for core platform functions: account creation, identity verification, deposit processing, withdrawal clearance, and game session management. We also use it for security—detecting fraud, identifying account compromise, and protecting against unauthorised access. Your data helps us comply with regulatory requirements and maintain audit trails for our operations.

We analyse game activity and betting patterns to improve our service design. We study sportsbook markets to ensure our odds reflect live event conditions. We review session history to understand usage patterns and optimise table scheduling during peak hours (evenings, Liga 1 match days, Piala AFF tournaments, Idul Fitri, Nyepi). We do not use your data for marketing without your explicit consent; we do not sell your personal information to third parties for their own marketing purposes.

Third Parties and Data Processors

We work with external processors who help us deliver arena99. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banking partners) handle deposits and withdrawals. Our servers may sit outside your jurisdiction; we use reputable cloud infrastructure providers. Game software vendors provide slot games and live-dealer technology; they may receive game-play logs to analyse fairness and performance.

We may disclose your information if required by law enforcement, court order, or regulatory authority. We do not voluntarily share your data for commercial purposes. We also maintain contractual obligations with all third parties to ensure they apply the same data-protection standards we do.

Cookies and Tracking Technology

We use cookies to maintain your login session and remember your preferences (bet levels, table selections, display language). These cookies are functional and necessary for arena99 to work. You can clear cookies from your browser at any time; doing so will log you out and reset your saved preferences.

We do not use tracking cookies to monitor your behaviour across other websites. We do not embed third-party analytics or advertising networks that track you beyond arena99. Our analytics are internal: we measure page load times, feature usage, and error rates solely to improve platform stability.

Your Rights and Data Access

You have the right to access your personal data held by arena99. You can request a copy of your account information, transaction history, and game logs. You also have the right to request corrections if your recorded information is inaccurate. To exercise these rights, contact our support team with a valid ID.

You may request deletion of your account and associated data, subject to legal retention requirements. Some data may be retained for compliance, fraud prevention, or dispute resolution. We will advise you of any data that cannot be deleted and the reasons why.

Data Retention and Security

We retain active account data for as long as your account is open. After account closure, we retain financial records for regulatory compliance (typically 5–7 years). We retain fraud-detection logs and security incident records to protect arena99 and other account holders. We delete or anonymise data older than the retention window unless legal requirements mandate longer storage.

We apply encryption to data in transit (HTTPS for all arena99 connections) and at rest (database encryption). We limit employee access to personal data to those with legitimate business need. We conduct regular security audits and maintain incident response procedures to address any data breach. If a breach occurs, we notify affected account holders as soon as feasible.

Jurisdiction and Policy Updates

Our privacy practices are governed by the laws of the jurisdictions in which we operate. We comply with applicable data-protection regulations. Where local data-protection laws apply, we follow those rules. We also maintain our own internal standards that often exceed baseline legal requirements.

We may update this policy from time to time. We will notify you of material changes via email or a prominent notice on arena99. Your continued use of the platform after such notice constitutes acceptance of the revised policy. If you disagree with any update, you have the right to close your account.

Contact Us About Privacy

If you have questions about our privacy practices, how we handle your data, or if you wish to exercise your rights (access, correction, deletion), contact our support team. We are available in English and Indonesian during extended hours. Provide your account email and a clear description of your request. We will respond within a reasonable timeframe, typically within 5–10 business days.

Arena99 operates transparently about data handling. We believe account holders should understand what information we collect and why. If our practices do not align with your expectations, we encourage you to reach out and discuss your concerns. Your privacy and trust are fundamental to our platform.